What can you do if your order is delayed?

In case of any delays, please email us at contact@moehair.com. We will be able to share the updated status of your order. We appreciate your patience in waiting for us to get back to you.

How can you add more items to your existing order?

You will have to place another order as more products cannot be added to an existing order.

Removal of items from your order

You cannot remove products from an existing order, though you can always follow our returns policy for unwanted products.

Change in the delivery address

The delivery address cannot be changed once the order has been placed to prevent any fraud & security issues.

What is the shipping charge for each order delivery?

The shipping charge is $7.00 for orders below $50. There is no shipping charge for orders above $50.

Shipping Policy

Q: Are shipping charges applicable on international orders?

The shipping charges and customs duty vary depending on the country where the order is shipped. Customers must pay shipping charges and customs duty as applicable for international orders.

At Moehair, we are committed to ensuring a seamless and reliable delivery experience. All orders are carefully processed and packaged to maintain the highest quality standards. Please review the details below regarding shipping, cancellations, and order management.

Order Changes & Cancellations

Order Cancellation

Orders may be canceled within 15 hours of placement to receive a full refund.
After this period, cancellations cannot be processed as the order may have already entered fulfillment or shipping stages.

Q. What should you do if your order is delayed?

Ans: In the event of a delay, please contact us at contact@moehair.com.
Our team will provide you with the latest update regarding your order status. We appreciate your patience and understanding.

Q. Can additional items be added to an existing order?

Ans: Once an order has been placed, modifications are not possible.
To purchase additional items, a new order must be placed.

Q. Can items be removed from an existing order?

Ans: Items cannot be removed after the order has been placed.
For unwanted products, please refer to our Return & Refund Policy.

Q. Can the delivery address be changed after placing an order?

Ans: For security and fraud prevention purposes, the delivery address cannot be modified once the order has been confirmed.

Q. Incorrect shipping address or lost shipments

Customers are responsible for providing accurate and complete shipping details at checkout.
Moehair will not be liable for delivery failures, delays, or lost packages resulting from incorrect or incomplete address information provided by the customer.

Shipping Charges

Q. What are the shipping charges for domestic orders?

Ans:
• Orders below $70 are subject to a $7.00 shipping fee
• Orders of $70 or more qualify for FREE standard shipping

Q. Are shipping charges applicable on international orders?

Ans: Yes. Shipping fees and customs duties vary based on the destination country.

• International orders may incur additional shipping costs
• Customers are solely responsible for any custom duties, taxes, or import charges applicable in their country

Important Notice

By placing an order on our website, you acknowledge and agree to the terms outlined in this Shipping Policy.

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SHIPPING POLICY