Terms and Conditions

PRIVACY POLICY

Last Updated: 8 May

We require some information from you when you place an order with us. This enables us to provide you with better services. This privacy policy describes our policies and procedures for collecting, using, and disclosing your information while browsing our service.

We request your name, delivery address, email ID, telephone number, credit card/debit card/PayPal number, expiry dates, and security code, as we would be unable to process your order without this information.

YOUR PERSONAL INFORMATION IS USED FOR THE FOLLOWING PURPOSES ONLY:

• Processing your order
• Informing you about the delivery or collection status;
• Serving personalized content;
• Contacting you for your reviews & feedback post the product delivery;
• Notifying you of our new products/launches or special offers that may be of interest to you

These details may be shared with other businesses who help us process your order. Moehair USA requires all such businesses to treat these details as fully confidential and to fully comply with all applicable U.S. data Privacy Protection Laws and consumer legislation. We do not release your details to any company outside Moehair USA for marketing purposes.

We need to keep your emails & order history with us so that we can help you deal with any issues and create offers that interest you.

We manage all personal information shared by you with the utmost confidentiality. We confirm that we treat your personal information strictly in accordance with our registration with the Federal Trade Commission.

In the following instances, we might disclose personal information about you:

With service providers: Your personal information might be shared with service providers to monitor and assess how our service is being used to get in touch with you.

For business transfers: We may share your information with our business partners to offer certain products, services, or promotions.

With affiliates: We may share your information with our affiliate partners. In such a case, we shall demand that they uphold this privacy policy statement. Affiliates are subsidiaries, joint venture partners, or other businesses we control or that share a control structure with our parent company and us.

With business partners: To offer you certain products, services, or promotions, we might need to share your information with our business partners.

With other users: When you share personal information or otherwise interact in public areas with other users, such information may be viewed by all users and possibly distributed publicly. When interacting with other users or registering through a third-party social media service, your contacts on the third-party social media service may see the information you provide.

With your consent: If you permit us, your personal information may be disclosed for any other reason.

Please ensure that the information you provide us during your registration with us as a customer is true, accurate, current, and complete in all respects. You must not falsify your name, impersonate any other person or entity, or use a name you are not authorized to use.

Please contact us at contact@moehair.com or call us at +1(888) 663-7032 immediately for any changes.

RETURN & REFUND POLICY

We ensure that your purchase is of the best quality, though if you are not happy with our product, we will be happy to accept a return, exchange, or refund within 15 days of your purchase.

Email us at contact@moehair.com or connect us at +1(888) 663-7032 with proof of purchase, contact details, and product concerns. We do expect the following:

• The product is unused and in its original condition with all packaging and tags.
• Proof of purchase, such as a receipt or order confirmation, is mandatory; we cannot provide a refund or exchange if there is no proof.
• Do attach photographs in case of any product quality issues.

Refunds

You can request a refund and are entitled to get a full refund in the following scenarios:

• Defective product delivered with leakage issues
• Wrong product shipped from our side
• Received product is past the expiration date
• On receiving an empty product bottle

In all cases, you will be responsible for any return shipping fees.

Exchange

You can make an exchange request within 15 days of your purchase. To process the exchange, we expect the following:

• Clear photos showing you have received an unsatisfactory, defective, or wrong product
• Products should be unused and repackaged well for exchange shipping
• You will have to bear the shipping cost for the exchange product

You will receive a full refund on the approved products minus the shipping costs. Please email us at contact@moehair.com to request a return or exchange. Once we receive your email, our team will contact you for further action.

Please note that all refunds will be reverted to your original payment mode.

USER CONTENT POLICY

When you share your image(s) with us, you are agreeing to the following:

User Content - you own all content and information you post or share using our website (referred to as “User Content”), such as posting reviews or sharing comments, photos, videos, username, social media handle or account name, real name, caption, location or other identifying information in connection with any use of your User Content. You give Moehair USA permission to use your User Content as follows: you grant to us and our affiliates a license to reproduce, display, modify, adapt, perform, publish, distribute, translate, create derivative works from and/or sell and/or incorporate or otherwise use your User Content on or in connection with our website and for our other marketing purposes, including without limitation in our catalogs, email and other customer communications, store materials and other marketing into any form, medium or technology throughout the world. We may display advertisements in connection with your User Content or on pages where your User Content may be viewed by you or others, and we may use your User Content to advertise and promote Moehair USA, or our website. Our license to your User Content is non-exclusive, meaning you may use the User Content for your own purposes or let others use your User Content for their purposes. Our license to your User Content is fully paid, transferable, and royalty-free, meaning we do not owe you anything else in connection with our use of your User Content. Finally, our license is perpetual and irrevocable. You represent and warrant that: You are at least 18 years old; You are the sole author and owner of all rights to your User Content and that you have the right to give Moehair USA the rights described above; All moral rights that you may have in such content have been voluntarily waived by you; Use of the content you supply does not violate these terms of use and will not cause injury to any person or entity; and Your User Content does not infringe the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party.

You further agree and warrant that you will not submit any content that includes: information referencing other persons, websites, addresses, email addresses, contact information, or phone numbers or that contains computer viruses, worms, or other potentially damaging computer programs or files. You agree to indemnify and hold Moehair USA (and its officers, directors, agents, subsidiaries, joint ventures, employees, and third-party service providers, harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable lawyers' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

With the exception of any personal data, the use of which is covered by our Privacy Policy, all User Content may be used at Moehair USA’s sole discretion. Moehair USA reserves the right to change, condense, or delete any User Content placed by you on our website that Moehair USA deems, in its sole discretion, to violate the content guidelines or any other provision of these terms of use. We may refuse to accept or transmit User Content for any reason. We may remove User Content from our website for any reason.

If you believe that a user of our website has infringed on your intellectual property rights, or if we have taken down your materials due to suspicion of copyright infringement, and you would like to dispute the alleged infringement, please contact us at contact@moehair.com

COOKIES POLICY

Tracking Technologies and Cookies

We track activities on our services and store data using tracking technologies like Cookies. For clarity, cookies are small files that a website places on your computer, mobile device, or any other device, containing the details of your browsing history on the website. Moehair USA uses cookie technologies like Beacons, Tags, and Scripts to gather, track, and analyze information to improve our service.

Here are some of the technological tools we mostly employ:

Browser cookie – A cookie is a tiny file that is downloaded to your service. You can control your browser, or reject cookies permanently, or only accept essential cookies. However, you may not enjoy all of our services if you refuse to accept cookies.

Web beacons – Also known as clear gifs, pixel tags, or single-pixel gifs are small data files. Some parts of our service and emails may contain these files. These data files allow us to keep track of users who have interacted with certain pages on our website or opened emails.

Session and Persistent Cookies – The session cookies are erased when you stop your web browser. However, persistent cookies stay on the device even when you go offline.

Essential/Necessary Cookies –
Type: Session Cookies
Administered by: Us
These cookies are necessary for the website to function correctly and to offer you the services you have requested through the website. It assists in the user authentication process and guards against unauthorized account use. The services that you have requested cannot be offered without using certain cookies. We make use of these cookies to fulfill your request.

Cookies Policy/Notice Acceptance Cookies –
Type: Persistent Cookies
Administered by: Us
These cookies are used to determine whether users have consented to the website using cookies.

Functionality Cookies –
Type: Persistent Cookies
Administered by: Us
These cookies allow us to remember your decisions or choices when using the website, like your preferred language or login information. These cookies are used to give a better-tailored experience and save you from entering your preference each time.

SHIPPING POLICY

ORDER CHANGES AND CANCELLATIONS

Cancelling your order

We ensure that your purchase is of the best quality and that necessary measures are taken for proper packaging. However, you can cancel the order within 15 hours of placing the order to get a full refund. Beyond 15 hours, we will not be able to cancel the order.

Q.What can you do if your order is delayed?

Ans- In case of any delays, please email us at contact@moehair.com. We will be able to share the updated status of your order. We appreciate your patience in waiting for us to get back to you.

Q.How can you add more items to your existing order?

Ans- You will have to place another order as more products cannot be added to an existing order.

Q.Removal of items from your order

Ans- You cannot remove products from an existing order, though you can always follow our returns policy for unwanted products.

Q.Change in the delivery address

Ans- To prevent fraud and security issues, the delivery address cannot be changed once the order has been placed.