Shipping Policy

At Moehair, we are committed to providing a reliable and seamless delivery experience. All orders are carefully processed and packaged to help ensure that your products arrive safely and in excellent condition. Please review the information below regarding shipping, cancellations, order modifications, and delivery responsibilities.

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Order Changes & Cancellations

Order Cancellation

We begin processing orders quickly to ensure timely delivery. You may request a cancellation within 15 hours of placing your order to receive a full refund.

After the 15-hour cancellation period, we may be unable to cancel the order because it may have already entered the processing, fulfillment, or shipping stage.

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What should I do if my order is delayed?

If your order is delayed, please contact our customer support team at contact@moehair.com. We will review your order and provide the latest available shipping update. We appreciate your patience while our team investigates the status of your shipment.

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Can additional items be added to an existing order?

Additional products cannot be added to an order after it has been placed. To purchase more items, please place a separate order.

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Can items be removed from an existing order?

Items cannot be removed from an existing order after it has been placed. Unwanted eligible products may be returned in accordance with our Return & Refund Policy.

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Can the delivery address be changed after placing an order?

For security and fraud-prevention purposes, the delivery address cannot be changed after an order has been confirmed. Please review your shipping address carefully before completing your purchase.

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Incorrect Shipping Address or Lost Shipments

Customers are responsible for providing accurate and complete shipping information during checkout. Moehair is not responsible for delivery failures, delays, returned shipments, or lost packages resulting from incorrect or incomplete address information provided by the customer.

Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address.

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Domestic Shipping Charges

We offer free ground shipping on eligible orders of $65 or more.

• Eligible orders under $65 are subject to a flat-rate shipping fee of $8.00.
• Eligible orders of $65 or more qualify for free ground shipping.
• Gallon-sized products and larger quantities are excluded from the free-shipping offer.
• Shipping charges for excluded products will be calculated and displayed during checkout.

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International Shipping

Are shipping charges applicable to international orders?

Yes. International shipping charges vary depending on the destination country, package size, package weight, and selected shipping service.

• International orders may be subject to additional shipping charges.
• Customers are responsible for all applicable customs duties, taxes, brokerage fees, and import charges.
• Customs processing may cause delivery delays that are outside Moehair’s control.

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Important Notice

By placing an order through the Moehair website, you acknowledge and agree to the terms and conditions outlined in this Shipping Policy.